Privacy

Ellery is operated by Turbulence Limited. This notice describes how the Ellery app handles your information.

Last updated: November 3, 2026.

Your account and purchases

Google or Apple authenticates your account through Supabase. Ellery receives your account identifier and the profile information you choose to share, such as your email address. RevenueCat connects your Ellery account identifier with store subscription records to verify access. Apple or Google processes store payments; Ellery does not receive your card details.

Your conversations and context

Supabase stores your chats, saved context, conversation summaries and memory change history under your account.

How Ellery uses AI

Ellery uses third-party AI to provide coaching, voice practice, and dictation. We send messages, relevant saved context, and files you attach to Vercel to generate replies and help maintain conversation context. Vercel also processes voice practice and dictation audio. Inworld processes audio and conversation context during Talk and turns reply text into audio for read-aloud. Older app versions may use a different transcription provider.

Ellery does not use your data to train AI models.

Ellery does not retain original voice recordings or original attached files. Text from TXT attachments is saved with the chat. Other attachment metadata and any content included in messages remain part of the saved conversation.

Crash and error diagnostics

Ellery uses Sentry to receive technical reports when the app or its service encounters a crash, unexpected error, or failed live conversation. We use these reports to find and fix reliability problems. Reporting runs automatically in supported release builds.

Reports can include the error type and code locations, app version and build, operating system and device model, and connection timing or status codes. When available, an app error report also includes the current screen name, screen dimensions and display scale, text size, orientation, keyboard and safe-area insets, and the current onboarding stage and button-layout choice. This screen information accompanies an error report; ordinary screen changes do not send reports. Native crash reports may include a randomly generated app-installation identifier.

We configure reporting to exclude conversation text, audio, attachments, account identifiers, email addresses, credentials and request bodies, and to filter error messages that could contain that information. Sentry is configured not to store IP addresses. We do not enable session replay, screenshots, screen recordings, or routine tap, navigation or cursor histories in Sentry. Reports are used for troubleshooting, not advertising or tracking across other companies' apps or websites.

Sentry processes diagnostics on our behalf. These technical reports are stored separately from your account and chats and expire under our Sentry service's retention limits. Deleting your account or app data does not automatically erase those separate reports. Contact us with questions about diagnostic data or deletion.

Control and deletion

You can pause new memory capture, edit or forget saved context, delete individual chats, or delete all saved data in Settings. Pausing memory still saves the chat and can use existing context. Forgetting a memory keeps its original chat; deleting a chat keeps independently saved context.

Request account deletion, or open Settings & privacy, then Account & subscription in the app. Account deletion removes your sign-in account and owned app data. Deleting your Ellery account does not cancel an Apple or Google subscription; cancel it in your store settings. Operational backups and providers' separately retained security, billing or service records are not erased by an app-data deletion request.

Service safeguards

Authenticated requests are scoped to your account. Server credentials remain on the server. Limited request counters help prevent abuse and expire after seven days of subsequent usage. Operators may access service data to operate and troubleshoot the app. Anyone with access to your unlocked device can open your signed-in Ellery session.

For privacy questions or access help, email hello@talktoellery.com.